FAQ

1. What sizes are available for your clothing?

We offer a wide range of sizes, typically from XS to 4XL, depending on the product. Be sure to check the **Size Guide** on each product page for specific measurements and fit information.

2. How do I know what size to order?

Refer to our **Size Guide** on the product page to find the perfect fit. If you're in between sizes or unsure, we recommend sizing up for comfort.

3. What is your return policy?

We offer a 30-day return policy, if your item arrives damaged, defective, or with a misprint, we offer a 30-day return and replacement policy. Please contact us within 30 days of receiving your order, and we will provide a free replacement or a full refund. You will need to provide a photo of the issue and your order number for verification.

4. How can I track my order?

After your order is processed, you’ll receive a tracking link via email. Click the link anytime to view real-time updates on your package’s location and estimated delivery date.

5. Do you ship internationally?

Yes, we ship worldwide! International shipping costs and delivery times vary by location and will be calculated at checkout. 

6. How long does shipping take?

Domestic (US) Orders:

STANDARD : 4-8 business days

EXPRESS: 2-5 business 


International Orders: 
12-30 business days

Please note that shipping times may vary based on location and current demand.
7.Can I change or cancel my order after it’s been placed?
We process orders quickly, but if you need to make changes or cancel your order, please contact us within 12 hours of purchase. We’ll do our best to accommodate your request.
8. What payment methods do you accept?
Currently we are only accepting major credit cards (Visa, MasterCard, American Express), PayPal for fast, secure checkout.
9. How do I use a discount code?
Enter your discount code at checkout in the **Discount Code** box, and the discount will be applied to your order. Only one discount code can be used per order.
10. Are your products eco-friendly?
We prioritize sustainability and use eco-friendly materials where possible. Each product description provides details about fabric composition and production practices.
11. What if I have a problem with my order?
If there’s any issue with your order, please reach out to us through our email: thecustomshirtz@gmail.com. We’re here to help and will work with you to make things right.
12. Where are the products manufactured and shipped from?
The products are solely produced and shipped from US.